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Shipping Policy

Overview

Metal Fit designs and fabricates custom training infrastructure and equipment in New Zealand. Due to the nature of our products, many of which are made to order, shipping timeframes and costs vary depending on the project, size, and destination.

Order Processing

  • Standard products: Orders are typically processed within 3–5 business days once payment is confirmed.

  • Custom or made-to-order items: Lead times will be confirmed during quoting or prior to production commencing. These items are fabricated specifically for your facility.

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You will be notified once your order is ready for dispatch.

Shipping Locations

  • We currently ship nationwide within New Zealand.

  • International shipping may be available on request for select projects—please contact us prior to ordering.

Shipping Costs

  • Shipping costs are calculated based on size, weight, and destination.

  • For large infrastructure, rigs, or bulk orders, freight will be quoted separately and confirmed before dispatch.

  • All shipping costs will be clearly outlined prior to shipment.

Delivery Timeframes

  • Estimated delivery times begin once your order has been dispatched, not from the order date.

  • Metro areas: typically 1–5 business days

  • Regional or rural deliveries: may take longer depending on freight provider access

  • Please note that delivery times are estimates and may be affected by carrier delays, weather, or peak freight periods.

Freight & Access Requirements

  • Many Metal Fit products are heavy or oversized. It is the customer’s responsibility to ensure:

  • Clear access for delivery vehicles

  • Appropriate unloading equipment or personnel on site (unless otherwise arranged)

  • If special delivery requirements exist, please advise us prior to dispatch.

Tracking

  • Where available, tracking information will be provided once your order has been shipped.

Damaged or Missing Items

  • Please inspect your delivery immediately upon arrival.

  • Any damage or missing items must be reported within 48 hours of delivery

  • Photographic evidence may be required to support claims

  • Failure to report issues within this timeframe may affect our ability to assist.

Click & Collect

  • Click & Collect may be available by arrangement for select orders. Please contact us prior to collection to confirm timing and access.

Questions

  • For shipping enquiries, custom freight requirements, or delivery coordination, contact us at:
    admin@metalfit.co.nz

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